Tuesday, December 4, 2012

My Thank You to FORD

For those of you who didn't know my son was critically injured in a vehicular accident June 24th or this year. I know that God had everything under control, right down to the vehicle my mother was driving. That being said I feel it is only right that Ford hear just how grateful I am for the work they do on the vehicles they produce. Everyone needs to know they are doing a good job from time to time and I don't think the people at Ford are any exception to that!!!


To Whom it may concern:

First I would like to introduce myself. My name is Lauren and I am a mother of 4 boys and now a faithful Ford F150 lover.

             This year, a Cadillac Escalade that was traveling at a minimum of 70 MPH hit my mothers’ Ford F150 on the passenger side as I in the vehicle behind her watched in horror. The impact was unbelievable.  I can remember each second as the Ford was pushed, bulldozed really, before it began to spin for 3 ½ rotations finally coming to a stop facing me across the intersection. In the truck were my mother, my two oldest sons and my nephew. I knew I would face something unimaginable as I parked my car and began to assess the scene.

But this is where the vehicle makes a difference to me. My mother was getting out! My second oldest son Ethan (6 at the time) was saying “I’m ok. I’m ok.”, my nephew was saying “Elijah, Elijah wake up, wake up”….. my nephew appeared to be ok as well.

       Elijah, the only one on the impact side was unresponsive. This boy, my son, eight years old, an avid seatbelt wearer, sat slumped over in his seat, seatbelt still secure. The rest of what unfolded is a story a mother should never have to endure, weeks in ICU, 2 months in inpatient rehabilitation and months more of outpatient care.

 So, you may ask, why the letter to your company? Simple! 
I want to say THANK YOU! 
Thank you for your diligence, your aim for safety and your careful consideration taken as you create a vehicle. Thank you for the care your workers take in building the vehicles. I’m not in a position to say all your vehicles perform this well, but I’m willing to honestly say it will be the next vehicle I buy and the performance of this one vehicle warrants a Thank You. I don’t typically buy into claims that a corporation puts on their own product but after seeing first hand the performance of my mothers 2003 Ford F150 Lariat, I can attest to the stability, safety and strength that it had against a vehicle that has a curb weight almost 1000lbs heavier.

Today, not even 6 months later my son is well on his way to recovery. Other than a trach tube, you can’t even tell that just a few months ago he was unable to walk, talk or eat. Some may say that I am putting too much stock in the vehicle, but I’m not crazy there is a level of divine intervention for sure, but having a vehicle built well also plays a large part in accident outcomes.  I don’t think I can say it enough and hopefully sometime in the future I’ll be the proud owner of a Ford F150 and when somebody asks me about my vehicle I’ll get to share with them my deep appreciation for how a Ford is built and how I know from personal experience that your slogan “Built Ford tough” isn’t just a slogan to me anymore it’s a statement about how the engineering, safety features, factory production and final completion of your truck made a forever difference in my life and the life of my family.

So once more, thank you and may you all have a very Merry Christmas!!!

Lauren Laurent

If you want to know more or see the amazing recovery of Elijah feel free to follow him! 

For all those at Ford Motor Company, Thank you so very much! Keep up the good work.

1 comment:

  1. Here is a email response from Ford.....

    While I would have hoped for a more polished response from such a corporation, it is truly sweet that they responded at all. I just hope that my letter doesn't stop there. I want the WORKERS to see it. They are the ones doing the ground work.

    Hello Lauren,

    This is Dan from Ford's Customer Relationship Center. I received your email regarding about the blessed experience that you had with your mother’s Ford F-150.

    Although we are sorry to learn of the circumstances you described, we are certainly glad to know that your vehicle served you so well in such a critical situation. I sincerely understand what you have gone into.

    We constantly strive to improve the tradition of craftsmanship we have enjoyed over the years. We work hard to assure that our assembly lines manufacture high quality vehicles that satisfy you, the consumer. Experiences such as yours are proof that we are achieving our goal.

    Thank you for your continued loyalty. We are pleased to have you in our family of satisfied Ford owners and appreciate the time you have taken to share this experience with us.

    It has been a pleasure assisting you with this matter.

    May you and your family have a Merry Christmas, too!

    Thank you for contacting Ford Motor Company.

    Customer Relationship Center
    Ford Motor Company

    Sometimes e-mail communication does not allow us to gain additional information that may be helpful in responding to your inquiry. Should you feel that we have not adequately addressed your questions, please feel free to contact us via telephone at (800) 392-3673 between the hours of 8:00 a.m. - 8:00 p.m. Eastern Standard Time (Monday-Friday), 9:00 a.m. - 5:30 p.m. (Saturday). Hearing-impaired callers with access to a TDD may contact 1-800-232-5952.

    For online support visit us at www.customersaskford.com which contains answers to frequently asked questions and links to other key product and service information.

    Ford Confidentiality:
    For security reasons, please do not submit any sensitive personally identifiable information, such as credit card numbers, driver license number, SSN, DOB, etc. Thank you.

    [THREAD ID:1-6EU596]